Reference

Terms That Govern Your ge99 Account

These terms set out what you agree to when you open and use a ge99 account — covering deposits via bKash, Nagad, or Rocket, how your wallet works, and what we expect from each other.

Account eligibility rulesWallet and payment termsbKash, Nagad, Rocket coveredBangladesh-region access
ge99 Terms That Govern Your ge99 Account
HOW WE OPERATE

How ge99 Handles Your Account Data

We hold your account data only for as long as your account is active or as required by applicable law. You can request a copy of the data we hold, ask us to correct inaccuracies, or close your account by contacting support through the channels above. Account security relies on the mobile OTP sent to your registered number each time you log in — keep that number current in your account settings.

Data Retention

We keep your account records for the period required under applicable law. Once that period ends, personal data is deleted or anonymised from our systems.

Account Security

Every login triggers an OTP to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze your account.

Your Rights

You can request access to, correction of, or deletion of your personal data at any time by writing to our support team with your account ID.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can manage cookie preferences from your browser settings.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you want to raise a concern about how they apply to your account, our support team handles terms-related queries through the channels below. We aim to respond to account and policy questions within one business day.

Live Chat Open the chat widget from any page on ge99 to ask about account terms, wallet rules, or eligibility questions in real time.
Email Support Send a detailed query about these terms to our support address. Include your registered account ID so we can respond accurately.
Help Centre Our help centre covers common terms questions — account closure, payment disputes, and eligibility — with step-by-step answers.

Common Questions About These Terms

These are the questions we hear most often about account terms, eligibility, and your rights on ge99. If your question is not here, reach out via live chat or email.

Account eligibility depends on your local law and the regions ge99 currently serves. It is your responsibility to confirm that online wagering is permitted where you are before registering.

We will notify you through your registered account before any material change takes effect. Continuing to use the platform after that notice means you accept the updated terms.

Breaches — including operating multiple accounts or accessing from an ineligible region — may result in account suspension or permanent closure. Funds in your wallet at the time of closure are handled according to our withdrawal policy.

Contact our support team by email or live chat with your account ID. We will provide the data we hold on your account in line with applicable law and within a reasonable timeframe.

Yes. All wallet activity — deposits and withdrawals via bKash, Nagad, or Rocket — falls under these terms alongside the payment provider's own service conditions.

Send a closure request to our support team. We will process it and confirm once done. Any pending withdrawals to your bKash, Nagad, or Rocket wallet will be completed before the account is closed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.