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How ge99 Handles Your Personal Information

This Privacy Policy explains what data we collect when you use ge99, how we use it, and what rights you have over it. Access and use of our platform depends on your local law and eligible regions.

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ge99 How ge99 Handles Your Personal Information
DATA PROTECTION

How We Keep Your Information Safe

We apply security measures at every layer of your account — from the moment you log in to the point your withdrawal reaches your Rocket or Nagad wallet. Here is what that looks like in practice.

Account Security

Your account is protected by password hashing and OTP verification on login. We flag unusual access attempts automatically and can lock your account on request if you suspect unauthorised activity.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Data Retention

Active account data is kept for as long as your account exists. After closure, we anonymise or delete records on a rolling schedule, retaining only what applicable law requires us to hold.

Requesting Changes

To update, export, or request deletion of your personal data, contact support via live chat or email. We aim to action verified requests within the timeframe required under applicable law.

PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct, or delete your personal data, or if you have any question about how we handle your information, our support team is here to help. Reach out through any of the channels below and we will respond as quickly as we can.

Live Chat Open the chat widget inside your account dashboard. Our team handles privacy requests and account queries directly through live chat during support hours.
Email Support Send your privacy request or data query to our support email. Include your registered account details so we can locate and action your request without delay.
Help Centre Our Help Centre has step-by-step account guides including how to update your contact details, change your linked mobile wallet, and submit a data request.

Common Questions About Your Privacy

These are the questions we hear most often about how ge99 handles personal data. If your question is not covered here, reach out through live chat or email.

We collect your name, email address, phone number, and the payment details linked to your wallet — such as your bKash or Nagad mobile number — along with device and session data when you browse the platform.

We share data only with payment processors like bKash, Nagad, and Rocket to complete transactions, and with service providers who help us operate the platform. We do not sell your data to advertisers or data brokers.

Contact our support team via live chat or email with your account details. We will verify your identity and provide access to your data or make corrections within the timeframe required under applicable law.

Yes. Submit a deletion request through live chat or email. We will remove or anonymise your data after verifying your identity, except where we are legally required to retain certain records.

Payment data is transmitted over encrypted connections and shared only with the relevant payment processor to complete your transaction. We do not store full wallet credentials on our servers.

This policy applies to all accounts on ge99. Access to our platform and the rights available to you depend on your local law and eligible regions. If you are unsure, contact our support team for clarification.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.